Patient Guide

DEAR GUEST,

WELCOME TO ANKARA HRS WOMEN’S HOSPITAL.

Having entered into service in 2008, Ankara HRS Women’s Hospital has taken “High Quality Medical Care” as its principle in its quest for unconditioned patient satisfaction.

The hospital building is equipped with the technology that will meet the needs of today’s patients at the highest level and also serves the comfort of a five star hotel.

This guide in your hand contains information that you may need during your time at our hospital. In case you have any questions or problems, feel free to call the information desk (Ph: 1000 – 1001) or the patient services officer (Ph: 172).

All our staff are at your service for your reliance and comfort during your time at our hospital.

We wish you a quick recovery and healthy days thereafter. Ankara HRS Women’s Hospital Staff.

INFORMATION DESK

Our staff who greets you at the information desk at the main entrance of the hospital has been tasked with answering your questions, performing the hospitalization procedure and providing directions. (Ph: 1000 – 1001)

IDENTITY VERIFICATION

Following the identity verification of every patient who has arrived for daily surgery or hospitalization, a barcoded wristband is provided by the patient consultant. The patient’s wristband bears a label where the name, surname, date of birth and protocol number are printed as the identity verifiers. Following birth, a wristband bearing the mother’s identification information is put onto the baby’s wrist; these bands absolutely cannot be removed during the time in the hospital. The companion who will remain with the patient will inform the patient services about her/his identity on a daily basis and this information will be recorded. Visitors and companions can go to the patients’ rooms with the cards they receive, upon leaving their identity cards, at the information desk. Visitors without cards are not accepted. All hospital personnel carry hospital identity cards with visible names and photographs. Unidentified personnel cannot enter the patient rooms.

INFANT SAFETY

It is our primary responsibility to provide patient and infant safety during their stay in our hospital. Immediately after birth, a barcoded wristband bearing the mother’s information is put onto the baby’s wrist. After the baby’s first examination and care, it is taken to the mother’s room and remains with the mother until it is discharged. Babies are transported by the staff in the hospital with special baby bed, baby is not carried on the lap. No staff or person other than the pediatrician and nurses can take the baby out of the room. The ID card of the staff who are authorized to move the baby from the room are different from other staff’s (the ID bears a pink band). It is suggested that the baby be accompanied by a family member in the operations to be done outside the room. For the baby’s and mother’s health, a large number of visitors and those with infectious diseases are not allowed in the room. For health reasons, children under the age of 12 are not allowed to enter the patient’s room, except for the baby’s sibling.

VALUABLE BELONGINGS

The precious and special items belonging to the inpatients in our hospital can be stored by creating a private password in the electronic cases in the patient’s room. You may get information about using the safe from the nurse and patient consultant. If valuables are required to be kept by our hospital, the patient service officer is informed, the officer receives the private goods against a signed document and stores them inside the safe in the patient rights room.

PATIENT SERVICES OFFICER

In order to ensure patient satisfaction, they provide in-hospital coordination and arrangements to meet the needs and expectations of patients and their relatives. (Ph: 172)

PATIENT ROOMS

In the rooms where patient safety is priority number one, there is a nurse paging device and telephone on the patient bedside units, and also on the shower stall and beside the toilet in the bathroom. The room ventilation is by circulation, ensuring the room to continuously receive clean air. All rooms are equipped with thermostatted temperature control units. The windows may be opened only by authorized staff. The remote control of the satellite TV is placed next to the screen. You may obtain the password for the in-hospital Wi-Fi from the information desk (Ph: 1000- 1001). One-hour wireless connection is free of charge for our inpatients. Inside the wardrobe, there is an extra pillow and quilt, as well as an electronic case. You may get information on using the safe from our nurses or patient consultant. Usage of electronic household appliances in the rooms is not allowed.

HOUSEKEEPING

Specialist cleaning staff take care of hospital cleaning. All rooms are cleaned and sterilized, carefully prepared for the next patient. You can inform the nurses or housekeeping officers regarding your request for cleanliness. (Ph: 174)

CAFETERIA SERVICES

Cafe Lea is located on the ground floor, allowing our guests to enjoy food and beverage service in a comfortable environment. You can choose your food from our rich menu. The cafeteria and room service are available from 07:00 to 22:00. (Ph: 175-1105)

INPATIENT AND COMPANION MEALS

All meals in our hospital are prepared under dietician control and with calorie calculation. The main meals are served at 07:30, 11:30 and 17:30 for inpatients and companions; and inpatient snacks are at 10:30, 15:00 and 20:30. Due to hospital policy, it is forbidden for the patient’s relatives to bring food to the room from the outside. Besides the daily meal service offered in the rooms, companions can also benefit from Cafe Lea’s extensive menu selection.

CAR PARK SERVICE

There is a 24-hour parking service at our hospital. Your car is picked up by the valet at the door, parked and delivered to you on departure. If you want to receive your car more swiftly, you can notify 1000 – 1001 phone numbers in advance.

PHOTO SHOOTING

There is no other moment as unforgettable and special as a new member joining the family. Upon request, our professional photographer makes the first moments of life permanent.

DISCHARGE PROCESS

The patient whose discharge decision is given and the patient relatives are trained by doctors, nurses, dieticians and other care providers in the subjects such as treatment, care, drug use, activity for the post-discharge period. After the forms and reports required for discharge are arranged by the physician, nurse and floor patient consultant, discharge treatment is performed at the Discharge Unit by our patient’s relative. (Ph: 1150)

COMPANION AND VISITOR RULES

• Patients’ relatives are strictly forbidden to bring flowers to the patient’s room. The flowers are left at the information desk and reported to the patient’s room. Flowers are delivered to the patient’s relative after discharge or when requested.
• It is not appropriate for health concerns, and thus forbidden, for children up to 12 years of age to enter the patient’s room (except the baby’s sibling).
• The companion who will stay with the patient should be healthy (should not have a cold, flu, chronic illnesses, etc.). The companion with illness is to report her/his situation to the nurse.
• In the patient’s room no more than 5 visitors are accepted at one time.
• Visitor and companions are allowed to enter the patient’s room with the cards that they receive at the information desk against ID cards. Visitors without cards are not accepted. The number of cards for each room has been determined.
• A new visitor may go up to the room only after the other visitors return their cards.
• Visiting hours are set between 09:00 – 21:00 during the day. Visitors are not allowed in the patient room outside these hours.
• Only one companion may remain in the patient’s room.
• If the physician feels appropriate, a second companion may stay in the room, depending on the patient’s situation, but there is no obligation for the hospital regarding bed and catering service for the second companion.

PATIENTS’ RIGHTS

Patients’ rights expressed in the “Patients’ Rights Regulation” issued by the Ministry of Health on August 1, 1998.

1. The Right for Utilizing Services:

Each patient who applies to our institution has the right to;

Utilize high-quality health care within the context of harmonized standards and specifications,

Benefit from activities for promoting healthy living and preventive health services within the framework of justice and equity principles,

Receive services without regard to race, language, religion and sect, gender, political thought, philosophical beliefs, economic and social situations,

Receive appropriate services (treatment) for protection against illness,

Benefit from existing diagnosis, treatment and rehabilitation facilities at the highest level, regardless of their physical, intellectual and social characteristics.

Direct their diagnostic and treatment programs according to their personal needs,

Benefit from, independent of economic or financial circumstances (without justification), innovations (including diagnostic procedures), according to international standards,

Choose, change at any stage of their treatment, their doctor or health care provider, and benefit from the health service provided in the selected health facility,

Receive necessary treatment for each stage of treatment in a fast and pre-determined period,

Look at waiting lists on the condition that he respects the right of confidentiality, if desired,

Have their pain properly assessed and be protected from pain and distress as much as possible, in every phase of their illness,

Transmission of his medical records to the desired health institution on demand.

2. The Right for Respect and Consideration:

Each patient who applies to our institution has the right to;

Have their examinations done, diagnosed and treated, by protecting their personal reputation, and in a respectful, courteous, compassionate and debonair environment, in every circumstance and under all conditions.

Be treated with care and respect regarding their personal values and beliefs, while care services are provided,

Receive respectful and compassionate care even at the end of their life.

3. The Right for Privacy:

Each patient who applies to our institution has the right to;

Refuse talking with or seeing persons, including visitors, who have no official connection with our organization, or who have a formal connection but are not directly related to the treatment,

Ask to be in an environment that provides sufficient visual and auditory confidentiality during the interviews and examinations with physicians,

Look at their own files and take a copy at each stage of diagnosis and treatment,

Request additional protection outside of the security provided by our organization when necessary; ask for with the condition of paying for such service,

Ask, within the scope of the law, for all information, which they have provided and which have been obtained during the diagnosis and treatment phase, to be kept secret after their death.

4. The Right to Know Identity:

Each patient who applies to our institution has the right to know the identities and occupational responsibilities of all the officers with whom they are in contact in our organization.

5. The Right to be Informed:

Each patient who applies to our institution has the right to;

Receive full and new information on subjects that include all aspects of diagnosis and treatment, the definition of illnesses, the condition of the patient, the proposed treatments, expected benefits and drawbacks, possible other options, persons providing the treatment, chances of success, possible problems with recovery, consequences of not receiving treatment,

Participate in decisions about themselves and reaching medical documents related to themselves,

6. The Right to Communicate:

If available and affordable, a patient who does not speak the official verbal language has the right to request an interpreter with the purpose of communication.

7. The Right to Consent:

Each patient who applies to our institution has the right to have their consent taken in medical interventions and to benefit from the service in the framework of the approval.

Each patient who applies to our institution, except for medical and legal obligations, has the right to participate in decisions regarding treatment after being informed about matters such as the risks of serious side effects related to the disease, problems related to recovery, and the chances of success. If patients exercises this right, they will also have consented to the treatment to be applied.

In cases where the approval of the legal representative is necessary, if the proposed intervention is urgent, and if the consent of the representative cannot be obtained on time, the medical intervention may be done with the decision of the physician.

In case the legal representative refuses to give consent, if the physician sees the patient’s life to be under threat, the decision should be left to the court or an authority similar to an arbitration board.

The patient’s participation in the clinical work, experiment and research is voluntary and written consent is required.

8. The Right to Consult:

Each patient who applies to our institution has the right to ask for consultation with another specialist upon their own request and if they agree to pay the price, if any.

9. The Right to Reject the Planned Treatment:

Each patient who applies to our institution has the right to refuse the proposed treatment by giving written consent. In this case, our institution cuts its relations with the patient. If a patient who has previously refused treatment reapplies to our institution, they are entitled to necessary medical care and treatment.

10. Costs of Examination and Treatment:

Each patient who applies to our institution has the right to request and receive a clear and detailed bill of payment for their services that they have received from our organization.

11. The Right to Receive Social and Psychological Support:

As long as they do not interfere with diagnosis or treatment, each patient who applies to our institution has the right to wear their specific clothes and to utilize their duties and/or symbols related to their beliefs, to receive social and psychological support, to have companions and to accept visitors in accordance with the rules of the institution.

12. Patient Complaints:

Each patient who applies to our institution has the right to have their complaints taken into account, the complaint mechanism to be initiated, examined and finalized, and to be informed of the result; also has the right to apply for jurisdiction for their legal rights.

13. Health Institution Rules and Practices:

Each patient who applies to our institution has the right to;

Inquire about hospital rules and practices to be applied to them,

Request correction in case they find any record of illness and/or treatment in their medical records that do not comply with the truth,

Receive medical services in a safe environment.

14. The Right to Benefit from Religious Services:

Within the bounds of the institution’s possibilities, each patient who applies to our institution has the right to, provided that they are paid for and are obtainable, fulfill their religious obligations, and for the lawfully authorized representative of the patient to bring a religious functionary to preach and pray according to the patient’s religious needs.

NOTE: In our hospital, the “euthanasia is prohibited” condition stated in Article 13 of the Patients’ Rights Regulation in the official gazette numbered 23420 dated 01.08.1998 is observed. According to the Patients’ Rights Regulations, life cannot be given up. No one’s life can be ended, even upon their own or someone else’s request.

PATIENTS’ RESPONSIBILITIES

To provide current and former health information in a complete and correct manner, and wish to take part treatment,

To comply with the recommendations of your treatment practitioners or discuss the treatment plan,

To ask questions on issues that they do not fully understand or need clarification, regarding their health or planned treatment,

To inform their treatment provider about changes in their health and/or condition,

To accept the responsibilities arising from refusal of treatment or non-compliance with the treatment plan,

To comply with all clinical rules affecting the treatment and treatment regimen,

To timely make their additional payments, which are not covered by their health insurance, or their entire payments, if they are paying patients,

To respect those around them, other patients and the staff, and to abide by the visitor policy and other rules of the institution.

To know that the belongings, other than medical needs, of the inpatients, whose conscious is open and whose hospitalization is planned, are at their own risk, and to take measures accordingly,

To not keep combustive, burnable, flammable substances other than medical necessities and cases allowed by hospital administrations (shaver, etc.) and not to use electric appliances.

“ORGAN DONATION SAVES LIVES”

 

Call 172 for information on organ donation.